The FAQ is retired.
An FAQ list never tells us what customers really concern and what they don't. We once had a long list of FAQs. We thought it good until we published our own live chat robot. Having reviewed the chat logs, we find:
Obviously, the customers are so diversified that a short FAQ list cannot cover all of their concerns. If we add all questions to the list, it gets so long that customers don't bother to read it at all.
In comparison, our live chat robot is more helpful to both customer and ourselves.
So we dropped the FAQ. Got questions? Ask us now!